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Frequently Asked Questions

How do I order on Brivizo?
  • Once you have found the item you would like to purchase, click on the ADD TO BAG button to place it in your shopping bag. Follow the directions through the checkout process to complete your order.
  • Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information. Currently we are only able to accept online orders to addresses.
  • Each and every one of our pieces is carefully prepared in our facilities, so all your orders should arrive in perfect condition. Should this not be the case, please send us an email to
  • If you are struggling to complete your order or to navigate through our website, please restart your web browser If the problems persist, contact us and our IT team will help you as soon as posible.
  • We use special packaging on each and every order that is great when ordering as a gift. All orders include a velvet pouch for each jewel, a soft touch white box and a shiny black envelope.
How can I pay for my order?

Our accepted payment methods are:

  • Credit card, through the payment Gateway from the Spanish bank “Sabadell”, which ensures maximum security on all your transactions
  • PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not
  • Accepted credit cards are VISA, MasterCard, American Express and other international credit cards
I have problems with online payment, what to do?

If you are experiencing any problems with your payment, please try the following:

  • Use an alternative credit card
  • Use an alternative payment method
  • Restart your web browser and try again
  • Delete the cookies from your computer or empty your cache memory. After that, try again

If your problems persist, don’t worry. Get in touch with us by sending an email to

You may also order Brivizo merchandise over the phone, by calling +34 696 12 40 53. Our Client Care Advisors are available 9 am — 2 pm and 4 am — 6 pm, from Monday to Saturday. Closed on Sundays and public holidays.

Is it safe to order on Brivizo?

Yes, it is safe to order on Brivizo. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At Brivizo we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy

Doubts about selecting the right size?

Don’t worry, we’ve got you covered. Download our size guide and read the instructions carefully to make sure you select the best size for you. If after reading our size guide you are still not sure, contact our Customer Care team and we will help you as soon as possible.

How do I contact a on Brivizo?

In our online store you will also enjoy Brivizo's renowned service quality. You can contact us whenever you want through our Customer Service or by calling our Customer Service by phone +34 902 23 27 27 / +34 696 12 40 53. The customer service desk is 10 am — 7 pm from Monday to Friday. Closed on Sundays and public holidays.